Privacy Policy

Information We Collect

Information You Provide Directly

When you request a quote, place an order, submit a contact form, or communicate with us, we may collect:

• Full name, email address, phone number, and company name
• Delivery address and billing details
• Order specifications: product type, dimensions, quantities, finish requirements
• Artwork files and design materials you submit
• Messages, feedback, and correspondence
• Newsletter subscription email address (if you opt in)

Information Collected Automatically

When you visit printcosmo.com, we automatically collect certain technical information:

• IP address and approximate geographic location (country / city level)
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet)
• Pages visited, time on page, and navigation path through our site
• Referring website or search terms that brought you to our site

This technical data is collected via cookies and analytics tools and is used in aggregate — it is not linked to your personal identity unless you have also submitted a contact form or placed an order.

How We Use Your Information

We use your personal information solely for the following purposes:

• Order fulfilment — processing, producing, and delivering your order; communicating about your 3D mockup, proof approval, and delivery status
• Customer service — responding to enquiries, resolving issues, and providing support
• Transactional communications — order confirmations, invoices, shipping notifications
• Marketing — if you have opted in, we may send packaging tips, promotions, and company news. You can unsubscribe at any time
• Website improvement — analysing how visitors use our site to improve content and functionality
• Fraud prevention & security — detecting and preventing fraudulent transactions and abuse
• Legal compliance — meeting our obligations under applicable US laws and regulations

We do not use your personal information for automated decision-making or profiling that produces legal or significant effects on you.

Information Sharing

We share your information only in the limited circumstances below:

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to provide a functional experience and understand how our site is used.

Types of cookies we use

• Essential cookies — required for basic website functionality such as form sessions and navigation. Cannot be disabled without breaking site functions.
• Analytics cookies — Google Analytics collects anonymised data on page views, session duration, and navigation patterns. No personal identity is linked to this data.
• Marketing cookies — only used if you have consented via our cookie banner, to show relevant advertising on other platforms.

You can control or delete cookies via your browser settings at any time. Disabling essential cookies may affect certain website functions. For more information on managing cookies, visit allaboutcookies.org.

Data Security

We take the security of your personal information seriously and implement the following safeguards:

• All data transmitted via our website is protected by SSL/TLS encryption (HTTPS)
• Payment card information is processed by PCI DSS-compliant payment processors — card details are never transmitted to or stored on our servers
• Access to customer data is restricted to team members who need it to fulfil your order
• Our website platform receives regular security updates

While we implement industry-standard security measures, no internet transmission is 100% secure. In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable law.

Data Retention

We keep your personal information only for as long as necessary for the purposes it was collected. Our retention periods:

After these periods, data is securely deleted or anonymised.

Your Rights

You have the following rights regarding your personal data held by Printcosmo:

To exercise any of these rights, contact us at jackson@printcosmo.com. We will acknowledge your request within 2 business hours and fulfil it within 30 days. We may need to verify your identity before processing certain requests.

Third-Party Links

Our website may contain links to third-party websites including social media platforms (Facebook, Instagram, LinkedIn, YouTube, Pinterest, Behance) and review sites. Clicking these links takes you away from printcosmo.com.

Printcosmo is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policy of any website you visit before providing personal information.

Children's Privacy

Printcosmo's services are intended for business customers and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe a child has submitted personal information to us, please contact us immediately at jackson@printcosmo.com and we will delete the information promptly.

Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data:

• Email: jackson@printcosmo.com
• Phone: +1 855 852 6766 · Mon–Fri 8am–7pm CST
• Post: Printcosmo · 2621 Queen Elaine Dr · Lewisville, TX 75056 · USA

We will acknowledge all privacy requests within 2 business hours and aim to resolve them within 30 days. If you are not satisfied with how we handle your request, you may have the right to lodge a complaint with your state's consumer protection authority.

This Privacy Policy may be updated from time to time. Material changes will be announced on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.