We stand behind every product we manufacture. If the delivered product doesn't match your approved 3D mockup, we make it right — at no cost to you.
Before any order enters production, Printcosmo sends you a photorealistic 3D digital mockup of your product. This mockup shows exactly how your packaging will look when printed — including your design, dimensions, text, and colour palette.
Production does not begin until you formally approve the mockup. Your approval is your confirmation that everything shown is correct.
Photorealistic digital preview showing all sides, dimensions, and print layout
Check every element: spelling, dimensions, layout, colours, and all text
Your written approval triggers production. The approved mockup becomes the production standard
Your responsibility on approval: When you approve the 3D mockup, you are confirming that all of the following are correct: all text (spelling, punctuation, grammar), product dimensions (length, width, height), print placement and layout, font choices and sizing, and all artwork elements. Please review thoroughly before approving — once production begins, changes cannot be made.
Colour reproduction in commercial printing is affected by a range of factors including paper stock, ink absorption, print process, and environmental conditions. The colour you see on your screen or monitor will not be a perfect match to the printed result unless you specify a Pantone colour.
| Colour Type | What to Expect | Accuracy |
|---|---|---|
| Pantone (PMS) colours | You specify a Pantone reference number (e.g. PMS 485 C). We mix ink to that exact specification. | Matched |
| CMYK process colours | Four-colour printing. Accurate to print standards but may vary slightly from screen appearance due to colour gamut differences between RGB screens and CMYK print. | ±5–10% tolerance |
| RGB / screen colours | Colours viewed on a monitor use the RGB colour model, which has a wider gamut than print. When converted to CMYK for printing, some vivid colours may appear slightly different. This is not a manufacturing defect. | Screen vs print varies |
| Generic colour names (e.g. "bright red", "navy blue") | Without a Pantone reference, our team will select the closest achievable CMYK equivalent. The final printed colour may differ from your screen view or mental expectation of that colour name. Always supply a Pantone reference for brand-critical colours. | Cannot guarantee exact match |
If exact colour matching is critical to your brand, always provide a Pantone (PMS) colour reference number when placing your order. Pantone colours are the only method that guarantees a precise, repeatable colour match in commercial printing.
Your computer monitor or phone screen displays colours using light (RGB — Red, Green, Blue), which produces a significantly wider colour range than what is achievable with printing inks on paper (CMYK — Cyan, Magenta, Yellow, Black). This means:
Colour variation within ±10% of the approved 3D mockup is within normal commercial print tolerance and does not constitute a manufacturing defect or grounds for a return or reprint. If colour accuracy is business-critical, supply a Pantone reference at order stage.
We will provide a free reprint or full refund — your choice — if any of the following apply:
In all eligible cases, you choose: a free reprint to the same specification, or a full refund to your original payment method. We do not offer partial credits as a default resolution.
The following are not grounds for a return, reprint, or refund:
Key reminder: Your 3D mockup approval is a binding confirmation that all text, dimensions, layout, and design elements are correct. Printcosmo manufactures exactly what you approved. Always check every element of your mockup carefully before responding with approval.
If you believe your order qualifies for a reprint or refund under the terms above, follow these steps:
Claims must be raised within 7 days of your order arriving. Contact us at +1 855 852 6766 or jackson@printcosmo.com with your order number.
Attach clear photographs showing the defect alongside your approved 3D mockup for comparison. The more detail you provide, the faster we can resolve it.
Our team reviews your claim and responds within 2 business hours during Mon–Fri 8am–7pm CST.
If approved, you choose reprint or refund. Reprints enter production immediately. Refunds are processed within 5–7 business days to your original payment method.
Time limit: Claims raised more than 7 days after delivery cannot be accepted. Inspect your order promptly upon arrival and contact us immediately if there is an issue.
Orders may be cancelled without charge at any point before you approve your 3D mockup. Once you have approved the mockup and production has commenced, cancellation is not possible — materials have been committed and your specific job is in the production queue.
If you need to cancel before mockup approval, contact us immediately at +1 855 852 6766 and quote your order number. Cancellation requests are processed same-day.
If your order arrives with visible damage to the outer packaging, photograph the packaging before opening it. Then photograph the products inside. This documentation is required to raise a claim with the carrier and for us to authorise a replacement.
Contact us within 7 days with your photographs and order number. We will arrange a reprint at no charge once the damage is verified.
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